Ferrell Hospital Achieves '5-Star' Top Patient Satisfaction Rating

Ferrell Hospital was recently recognized for achieving a 5 out of 5-Star rating from CMS (Centers for Medicare & Medicaid Services) for patient satisfaction.

The Center for Medicare and Medicaid Services (CMS) created the HCAHPS Star Ratings for consumers to more quickly and easily access the patient experience of care information provided on the Hospital Compare website (medicare.gov/care-compare/). Star ratings also allow consumers to more easily compare hospitals.

Results are based on patient satisfaction surveys that were sent to a random sample of Ferrell’s patients which requests feedback in ten focus areas of care, including: Communication with Doctors, Communication with Nurses, Responsiveness of Hospital Staff, Cleanliness of the Hospital, Quietness of the Hospital, Communication about Medicines, Discharge Information, Care Transition, and Overall Rating of the Hospital and Willingness to Recommend.
 
“We are excited and incredibly proud of our Ferrell Hospital staff for achieving 5-Stars, which is the highest possible rating for patient experience measures,” said Rachael Prather, Chief Nursing Officer. “This award recognizes our staff’s dedication and commitment to delivering the best possible healthcare experience and quality care.”